Privacy Policy

1. Introduction

ChatFlow Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our chatbot and automation services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect information about you in various ways:

Personal Data

• Name and contact information (email, phone number)
• Business name and details
• Messages and communications you send to us
• Information provided through our chatbot

Automatically Collected Data

• Device and browser information
• IP address and location data
• Pages visited and time spent on our website
• Chatbot conversation logs

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our business
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law
• Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.